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How To Make Emergency Calls On VoIP Using VoIPstudio You can learn about E911 VoIP emergency calls here. Given that VoIP networks are becoming more widespread and that they will likely replace copper line networks over the next couple of decades, regulatory bodies have also placed stringent requirements on VoIP services regarding connectivity to emergency services.

This limitation has plagued VoIP services for a long while but recently, many operators have instituted E911 calling which is the VoIP equivalent of standard 911 dialing. where the caller is unable to communicate the address or otherwise incapacitated. Since geolocation is disabled, emergency operators will be unable to get an address in case of a ‘silent call’ i.e. VoIP numbers are portable, so they do not have your location associated with them. VoIP endpoints are identified by IP addresses rather than phone numbers. Location, power and Internet connectivity are the three main reasons why VoIP providers are unable to guarantee emergency calling on their services. In most places around the world, the Internet service is not as reliable as the phone service.Įmergency calls cannot be made from VoIP phones if there is no Internet connectivity for any reason whatsoever. This is not a big issue for mobile phones since generally people are used to checking on the phone’s battery regularly but everyone is used to landlines that do not require emergency backup. So if the power is knocked out for any reason, emergency calling may not be possible.Įnterprise users generally provide for power backup in these situations but most consumers will not have such alternatives in place. VoIP phones do not supply their own power unlike regular landline instruments. In such situations, the operator is able to extract the address and give directions to emergency responders such as police or fire services. However, in some cases, the caller may be unable to provide an address – because they don’t know the location or they are incapable of speaking etc. When a call is made to emergency services, the operator generally asks for the address.

Traditional landlines have a location associated with each number that is not easily changed because the instrument is not portable. Technical Challenges of Emergency Calling on VoIP Location Is Important However, this very benefit makes it difficult for VoIP services to support emergency services calling and makes it a bit hard to give a good answer to the question of it is possible and how to make emergency calls on VoIP. It means users can easily switch between multiple devices or make calls from the same number even when they are traveling. One of the biggest stumbling blocks to widespread adoption of VoIP has been the difficulty of integrating the VoIP networks with emergency services calling.Ī huge benefit of VoIP is that calls can be made from any device or location.